PRIVACY POLICY
HOW WE COLLECT, USE AND PROTECT INFORMATION
Last updated: 4 July 2026
This Privacy Policy explains how Wing Energy Ltd collects, uses and protects personal information when you visit our website, contact us, request a quote or use our renewable energy installation services.
Controller
Wing Energy Ltd is the controller of the personal information described in this policy. Our registered office is C/O Appleton House, 25 Rectory Road, West Bridgford, Nottingham, NG2 6BE. Company Registration No: 15485522. VAT No: GB468977902.
Contact: info@wing.energy or 0115 837 1234.
Information We Collect
- Contact details, such as your name, email address, phone number and address.
- Enquiry details, such as the service you are interested in, your property type, installation requirements, photos, survey notes and quote information.
- Communication records, including emails, calls, form submissions, appointments and customer service notes.
- Technical website information, such as IP address, browser, device, pages visited, referral source, cookie preferences and analytics events.
- Project and compliance information needed for surveys, quotes, installations, warranties, certificates, finance or grant-related documents, if applicable.
How We Collect Information
- When you complete a form, call us, email us, book a quote or ask for information.
- When we carry out surveys, prepare quotes, install systems or provide aftercare.
- Through website technologies such as Google Site Kit, Google Analytics/Google tags, Google Ads conversion measurement, Google call tracking, Google Reviews and server logs.
- From third parties involved in your enquiry or installation, such as certification bodies, network operators, manufacturers, finance/grant providers or referral partners, where relevant.
Why We Use Your Information
- To respond to enquiries and provide quotes: this is usually necessary before entering into a contract.
- To provide installation services: this is usually necessary for a contract with you.
- To meet legal, tax, accounting, certification and regulatory requirements: this is necessary for legal obligations.
- To improve our website and services: this is based on legitimate interests, balanced with your privacy rights.
- To measure marketing and enquiry performance: this may be based on consent where cookies or similar technologies require it, or legitimate interests where the law allows.
- To send marketing updates: we will only do this where we have consent or another lawful basis, and you can opt out at any time.
Sharing Your Information
We only share personal information where needed for the purposes described in this policy. This may include website hosting providers, WordPress/plugin providers, Google services, professional advisers, certification bodies, distribution network operators, manufacturers, warranty providers, subcontractors, finance or grant providers, and regulators where required.
We do not sell your personal information.
International Transfers
Some providers, including Google and other technology services, may process data outside the UK. Where this happens, we expect appropriate safeguards to be used, such as UK-approved transfer mechanisms or equivalent protections.
How Long We Keep Information
We keep personal information only for as long as reasonably needed. Enquiry records may be kept so we can follow up and understand customer needs. Customer, installation, warranty, tax and accounting records may be kept for longer where required for legal, contractual, certification or warranty reasons.
Your Rights
Under UK data protection law, you may have rights to access, correct, erase, restrict or object to how your personal information is used, and to ask for a copy of information you provided in a portable format. Where processing is based on consent, you can withdraw consent at any time.
To exercise your rights, contact info@wing.energy. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Security
We use reasonable technical and organisational measures to protect personal information. No website, email system or internet transmission is completely secure, so please avoid sending highly sensitive information unless we have agreed a suitable method.
Third-Party Links
Our website may link to third-party websites, including Google, social media platforms, manufacturers and partner services. Their privacy practices are their own responsibility.
Children
Our services are intended for homeowners, landlords and businesses. We do not knowingly collect personal information from children through this website.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
QUESTIONS ABOUT YOUR INFORMATION?
Speak to Wing Energy if you have a privacy question or need help with your information.